Frequently Asked Questions

Have a question you don't see here? Email us for assistance.

Products & Care

We've got you covered with our blog post: Caring For Your Leather Bag.


Refer to our return policy. Sales at P&C are final. Our products are handcrafted, now in several parts of the world, which makes returns or exchanges complicated and expensive. With that said, we want our customers to be happy with their purchases. If you have any questions or concerns, please get in touch with us and we can work with you personally and directly.

Shipping & Delivery

We have moved away from our previous fulfillment center and have experienced improvements in our shipping times. Orders will now ship from 1-2 business days from when an order is placed. Once shipped, delivery typically takes 2-4 days depending on your location. We ship out of Illinois.